COMNEXIA Goes Wireless for Clients with Job Track System

COMNEXIA Goes Wireless for Clients with Job Track System

Beyond dipping a toe in the water of 'going wireless,' it was inevitable that a company of self proclaimed 'tech geeks' at COMNEXIA would jump in with both feet.

"We're not only hooked on wireless technology," explains Mike Wilson, CEO/Founder of COMNEXIA Corporation, Atlanta's most trusted IT outsource solution provider for small to midsize businesses, "We've got our clients using it for all of their interactions with us via our 'Job Track' system."

The Job Track system, designed in house exclusively for their own use, allows clients to go to the COMNEXIA website, click on Job Track and put in their order. Their designated tech person immediately receives the page on his Blackberry, can start sending solutions and communication to the client, begin timing his response and 'serves' the customer immediately.

With this system, COMNEXIA customers can also track billing, list all past orders, find out who on their team has ordered service, add a new ticket for service, explain how critical the current problem is, etc. Job Track is fully integrated with the COMNEXIA tech team's Blackberrys.

"Without a wireless system 'scheduling' would be impossible," says Wilson, "We are committed to immediately responding to our customers and you just can't be as organized, efficient and flexible with a phone. Our customers, on the other hand, have adopted the Job Track system, are thrilled with it and use it in full force."

The future for more wireless efficiency at COMNEXIA will be here in October. The company is developing a wireless tablet PC that will rollout in the fall and will allow their technology professionals to "see" a client's network and diagnose their problem and provide a solution from anywhere in the U.S.